Little SurprisesOur Policies
Refund Policy
Every item in your basket is bought specially for your order. Here is exactly how refunds work.
Updated
Report within 24 hours
Wrong or missing item? Message us with a clear unboxing video within 24 hours of delivery.
Return first, refund after
Send the item back unused in its original packaging. We refund once it reaches us and passes inspection.
Partial refund only
As products are sourced for your order, a 20% handling fee is deducted from the product price.
Delivery is non-refundable
Delivery charges are not refunded. Return shipping is paid by the customer.
Not eligible for refund
Items used, opened or damaged after delivery, fresh flowers, cakes, chocolates and personalised gifts.
Refund in 5–7 working days
Paid by bank transfer, JazzCash or Easypaisa once approved.
Arrived damaged? That is covered by our Delivery Policy: photos in front of the rider and an unboxing video within 24 hours, and we raise a claim with the courier. Read the Delivery Policy
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